Frequently Asked Questions

Enter the code engraved on the bar and the 16-character code on its packaging in the authenticity check. The multi-layer Talavest hologram on the packaging should also be intact. The same codes are recorded on your invoice.

Talavest gold bars are 995 fine (24-carat gold). The fineness of each silver bar is listed in that product's specifications and on its invoice.

Gold: 0.5, 1, 2.5, 5, 10, 20, 50, 100, 250 and 500 grams, 1 kilogram and 1 ounce. Silver: 10, 20, 50, 100, 250 and 500 grams, 1 kilogram and 1 ounce. Live stock is shown on each product.

The metal's value does not change, but a bar with intact packaging and seal is bought back faster and without needing to be assayed again. We recommend leaving the packaging unopened.

A standard bar has a unique code and a stated fineness, and its fee depends on its weight rather than on a market premium. The right choice depends on your goal, budget and how long you plan to hold. This is general information, not investment advice.

The live metal rate × weight, plus a minting fee that depends on the weight. The final amount is rounded down to the nearest 10,000 rials. Full explanation

Prices are live and are not locked. If the amount changes between seeing it and confirming, the payment does not go through and you confirm the new amount. You are never charged more than the amount you confirmed.

No. A pro forma invoice is not final, and the final price is recorded at payment. After payment, the invoice price does not change.

Other sites may show the per-gram rate for 18-carat gold, melted gold, or a price without the minting fee. The Talavest price is the final price of a 995 bar with a unique code and security packaging.

Purchases are paid from your Talavest wallet balance. Top up the wallet through the bank gateway (instant), by a Paya/Satna transfer (Iranian interbank transfers) with your payment ID (usually within 5 minutes of the money arriving), or by card-to-card transfer with an uploaded receipt (usually 15–20 minutes).

No. Payments must come from a card or account in your own name. Payments from other people's accounts are not accepted and, after review, are returned to the same account minus the bank transfer fee.

If a gateway payment failed, the bank usually returns the money within 72 hours. For a Paya or card-to-card transfer, send the receipt and tracking number in a support ticket.

Submit a withdrawal request from the wallet section. Payment is made only to a bank account in your own name, according to the bank's Paya and Satna cycles.

Collection at the Tehran or Tabriz branch with no delivery charge, or postal delivery to your address in Iran. Details

The collection code we texted you and your national ID card or another valid photo ID. Please come in only after you receive the text saying your order is ready.

In "My orders": Awaiting payment, Registered with accounts, Being prepared, Sent to branch or Handed to the post (with tracking code), Ready for collection, and Delivered.

Yes, if you enter their name as the recipient when placing the order and they bring a valid photo ID.

Unpaid orders, yes, at no cost. Paid orders cannot be cancelled, but you can sell the bar back to Talavest at the current price. Full rules

Report it at the point of delivery, without breaking the bar's seal. If there is a mismatch, the correct item is supplied or your money is returned.

Yes, at Talavest's current buying price, which is calculated from the live metal rate and the bar's weight, minus the buy-back deduction for that product.

You must be at least 18, use your own mobile number and Iranian national ID number (kod-e melli), and complete identity details that are matched against Iran's National Organization for Civil Registration records.

For corporate purchases and invoices in a company's name, please arrange this with support before ordering.

Buy only from shop.talavest.com and talavest.com, check the eNamad seal, and never give your one-time password to anyone. Talavest never asks you for a password.