Guides and policies
Shipping and Delivery
You can collect your order at a branch with no delivery charge, or have it posted to your address in Iran. This page walks through both options step by step.
Delivery options
Branch collection
When placing your order, choose the Tehran branch (Grand Bazaar) or the Tabriz branch. Branch collection has no delivery charge. Once your order is ready at the branch, we send you a text message. Please come in only after you receive it.
Postal delivery
Your packed order is posted to the address registered in your account. This option has two charges: a delivery fee based on the destination province, and a handling and packing fee. Both are shown on the checkout page before you pay and do not change after the order is placed.
How your order is prepared
You can follow each order in "My orders":
- Awaiting payment: the order has been placed but not yet paid.
- Registered with accounts: payment has been confirmed and the invoice issued.
- Being prepared: bars with their unique codes are assigned to your order and packed.
- Sent to branch or handed to the post: for postal delivery, the parcel tracking code appears here.
- Ready for collection / Delivered.
Preparation time depends on branch stock and the weight of the order. If an order falls behind the usual time, our team will contact you. You can also check in with support at any time.
Collecting at a branch
- Bring the collection code we texted you and the account holder's national ID card or another valid photo ID.
- If someone else is collecting for you, enter their name as the recipient when you place the order. They must bring their own ID.
- Before leaving the branch, check that the packaging and hologram are intact and that the bar codes match your invoice.
Receiving a postal parcel
- If the parcel looks torn, opened or tampered with, do not accept it, and contact support straight away.
- After opening it, compare the code engraved on the bar and the packaging code with your invoice, and verify the bar in the authenticity check.
- Report any mismatch to support with photos of the packaging, without breaking the bar's seal.
Where we deliver
Postal delivery is available only to addresses inside Iran. For orders of high weight or value, our team may contact you to arrange a more secure delivery method.
Our rules on returns and mismatches are in Returns and refunds.
Shipping FAQ
How much does postal delivery cost?
A delivery fee based on the destination province, plus a handling and packing fee, shown on the checkout page before you pay. Branch collection has no delivery charge.
Where can I find the parcel tracking code?
Once your order is handed to the post, the tracking code appears in that order's details in "My orders".
Can someone else collect my order?
Yes, if you entered their name as the recipient when placing the order. They must bring a valid photo ID.
What if the parcel arrives damaged or opened?
Do not accept it, and contact support straight away. If you find a mismatch after opening it, report it with photos and without breaking the bar's seal.
Do you ship outside Iran?
No, postal delivery is available only to addresses inside Iran.